- If you would like to return an item, please contact us within 14 days of delivery. Items must be shipped back within 30 days of delivery
- Returns and exchanges are only accepted on unused/unwashed products
- Please be sure to use the separate shipping box to send back all the components (Liner, Crunchy Condo, and etc.) to prevent damage during shipping, just like how it was shipped to you
- Please contact us if any product is defective due to manufacturing issues (Liner shrinkage is not considered as a defect, and does not qualify for returns/exchanges)
- Return shipping labels will be provided for returns due to product and/or manufacturer errors. In all other cases, customers will be responsible for return shipping costs
SAVE 5% and get FREE Delivery on all Hay & Treats with Auto-Ship