Frequently Asked Questions (FAQ)

• If you would like to return an item, please contact us within 14 days of delivery. Items must be shipped back within 30 days of delivery
• Returns and exchanges are only accepted on unused/unwashed products
  
• Please be sure to use the separate shipping box to send back all the components (Liner, Crunchy Condo, and etc.) to prevent damage during shipping, just like how it was shipped to you
• Please contact us if any product is defective due to manufacturing issues (Liner shrinkage is not considered as a defect, and does not qualify for returns/exchanges)
• Return shipping labels will be provided for returns due to product and/or manufacturer errors. In all other cases, customers will be responsible for return shipping costs

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Refunds usually take about 5-10 days to process

Yes we do! In fact, we offer free shipping to certain countries. You can check our full list of eligible countries on our Shipping Guide

Please contact us at contact@guineadad.com for a quicker response regarding your shipment

Unfortunately we currently do not offer custom sizes for our fleece liners. We apologize for the inconvenience, but here are liner sizes that we currently offer:

Midwest: Designed for a Midwest Guinea Habitat, which is ~24"x47" (61x120cm)
2x4: Designed for a 2x4 C&C, which is ~27"x56" (69x142cm)
2x3: Designed for a 2x3 C&C, which is ~27"x41" (69x104cm)
2x2: Designed for a 2x2 C&C, which is ~27"x27" (69x69cm)
2x1: Designed for a 2x1 C&C, which is ~27"x14" (69x36cm)

Our GuineaDad Fleece Liners are made up of three main components; the top fleece, bamboo blend fill, and waterproof backing. 

The moisture wicking top fleece is made from polyester, it is designed to dry quickly to keep piggies feet dry!

Our bamboo blend fill is super absorbent, anti-bacterial, and natural! The natural bamboo properties helps absorb moisture away from the top layer and also helps minimize odor buildup

The bottom of the liner is a water proof backing made from polyester. This layer keeps the moisture in the bamboo layer and off your cage floors!

To keep the liners in tip top shape, I would recommend spot cleaning the liners at least 1-2 times a day. Liners should be machine washed every 3-4 days for optimal cleanliness. If the liner begins to emit an unpleasant odor, it is time for a deep clean.

Here are some maintenance videos that may be helpful in learning more our product and what it takes to maintain them:

Spot Cleaning: https://youtu.be/3U4_R2CCowc

Laundry: https://youtu.be/Gh9xYexDc18

Deep Cleaning: https://youtu.be/kNjp1K_DSGU

There a few common known reasons why your liner may not be wicking/absorbing as well as when you first purchased it:

• Fabric softener clogged the liner (NEVER use fabric softener on your fleece liner, we recommend using 1/4 to 1/2 cup of distilled white vinegar instead)
• Dryer sheet clogged the liner (NEVER use dryer sheets when machine drying your liner)
• Too much detergent was used and/or the liner was not rinsed completely
• The liner has heat damage from over drying; resulting in melting the pores closed
• There were also some occasions where customers were using fabric softener thinking it was detergent, or used a detergent that included fabric softener

Here are some tips that can help with the drying process:

• When loading the liner into the washer, fold the liner with the waterproof part facing inside and the fleece facing outside before you put it in the washing machine
• After liner is finish washing, wring out the liner so there isn't an excess amount water left before you put it into the dryer.
• Again fold the liner facing inside and the fleece facing outside and then put it into the dryer.
• The most recommended way to dry is to NOT dry completely in the dryer to prevent overheating that could lead to shrinkage. So bring in your liner and let it dry indoors so it can completely dry. 

The liner can be reset by washing the liner three or more times until the water starts wicking. 

Soak the liner in the water for 24-48 hours and wash it again using only the recommended detergent amount written in the detergent label. Using extra rinse and spin function helps the process

The cause seems to be that liner isn't getting fully washed/rinsed. To first fix the current problem, I suggest trying "deep cleaning method." This usually resets the liner to the original state by breaking down the urine deposit that has not been washed away. Instead of soaking for a few hours as suggested in the video, I would recommend soaking overnight (24 hours).

Spot Cleaning: https://youtu.be/3U4_R2CCowc    

Laundry: https://youtu.be/aAJ5-FCPHwY

Deep Cleaning: https://youtu.be/kNjp1K_DSGU

Based on our experience and many customers, the fleece liner can last for well over a year if well maintained. We still use our original prototypes, which are still in great condition after over 2 years.

For the actual stress testing of the product we tested the liner up to 30 washes, but stopped the test because we simply did not see any visible degradation. Please be advised that the correct maintenance is the key, especially staying away from over drying the liner.

The liner is somewhat designed to help mitigate urges in piggies to chew. Our fleece liner pocket provides a fun and safe area where they can feel comfortable in. 

In regards to the chewing behavior, the guinea pigs could be stressed or bored. Here are a few tips that can help reduce the urge to chew!

• Increase the cage size
• Make sure a large amount of hay is available at all times
• Provide more chewing toys (my girls don't like any chew toys, but they love the cardboard/paper products like Crunchy Condo)
• Spend more time with them (if you would like to let them feel happy and bond at the same time, the below link could help) https://www.youtube.com/watch?v=mKlQRSza1mI 

Recently, we made a tough decision to roll back the availability of our Timothy Hay. We wanted to provide all of our customers with the best experience possible, but due to production issues we were unable to meet our standards with the Timothy Hay. Unfortunately until this situation is resolved, we have limited the availability of out GuineaDad Nourish Series - Timothy Hay to a few states on the west coast (CA, NV, UT, AZ).

We apologize for the inconvenience, and are doing our best to make sure we can provide our great hay to customers nationwide very soon and for the foreseeable future!

We currently do not have an ETA for when our Timothy Hay will be made available again nationwide. Rest assured, making our hay available again is our top priority! We are working tirelessly to resolve this issue and hope to bring back the hay very soon!