If your furry friend does not like the product, we are happy to issue you a store credit when reported within 14 days of receipt. However, please note customized or personalized product orders (i.e. personalized Queen's Castle) do not apply and are not refundable.
Please provide a video, showing their dissatisfaction with the product along with the description clearly illustrating the issue. For better assistance, please call us at (+1 (202) 972-4349 )
We reserve the right to limit refunds and replacements.
Credit Card, Debit Card, and Paypal are accepted methods of payment
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