For any issues with the cage pertaining to production issues, we will replace the defective part(s). We will provide you with a prepaid shipping label that you can use to ship the defective part back to us, and we’ll send you a new working part after review.
If you’d like to exchange the size, or if you’ve changed your mind and would like to return the product, we will invoice you for a shipping label for shipping back the product. The product can be opened or unopened, we just ask that you carefully ship back all components in order to receive your refund. Once we’ve received and inspected the returned product to be in adequate condition, we will process the refund.
If you want to return the item, contact us within 14 days of delivery and ship the items back within 30 days of delivery.
Credit card, debit card, and PayPal are the accepted methods of payment.